NOTE: I originally published this blog post back in November 2016, but it’s still relevant today (probably always will be). With the big shopping season just around the bend, retailers need to be nipping issues in the bud now. As a retail educator, I spend most of my time reminding store employees how to create/deepen their authentic connections with customers. During my trainings I rarely cover … Continue reading Authenticity

Gorgeous and Beautiful

AUDIO OF THIS BLOG POST Not too long ago my girlfriend and I went to a local pizza joint in Carrboro called Pizzeria Mercato. It’s been in town for about a year now, and on any weekend night there’s a line out the door. We’ve been there maybe a half-dozen times, and each visit has been a better-than-average experience. And I’m not just talking about … Continue reading Gorgeous and Beautiful